FAQ
l89 game FAQ — Answers to All Your Questions
From opening an account at l89 game to claiming bonuses, withdrawals, VIP benefits and responsible gaming — find clear, detailed answers to all your questions here in one place.
24/7 Live Chat Support
Withdrawal Time 15 Minutes – 2 Hours
Welcome Bonus up to 200% ৳20,000
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Customer Support
The l89 game support team provides service in Bengali for Bangladeshi players. For any issue — deposits, withdrawals or anything account-related — our team is always ready. l89 game Login and use the live chat button directly after signing in.
The l89 game customer support team provides service in both Bengali and English. Bangladeshi players can ask questions entirely in Bengali via live chat or email and receive replies in Bengali. There is no delay due to language — trained agents respond directly in Bengali.
Before contacting l89 game support, keep the following information at hand: your registered username or mobile number, a brief description of the issue, the transaction date and amount (if applicable), and the payment method used (bKash / Nagad / Rocket). Providing these details helps identify the issue quickly and reach a resolution faster.
Yes, l89 game support is available 7 days a week, 24 hours a day. Live chat remains active at 2 AM, on Eid, or in the middle of the night during a BPL match. There are no fixed office hours — you can start a chat whenever you need.
l89 game offers two support channels: Live Chat — for speaking in real time directly after logging in to the site; and Email Support — for sending detailed issues or documentation. Phone support is not available. Live chat is the most effective option for a quick response.
The l89 game email support team is active around the clock, but replies may take slightly longer than live chat. For urgent matters — such as a stuck deposit or withdrawal — contacting live chat gets a faster resolution. Sending a full description of the issue along with screenshots speeds up the process.
How to Withdraw
The full withdrawal process at l89 game is straightforward and handled entirely through mobile wallets. Follow the questions below to easily withdraw money won at l89 game Casino.
Normal withdrawal processing time at l89 game is 15 minutes to 2 hours. If more than 2 hours have passed, first check the transaction history in your bKash / Nagad / Rocket app. If nothing appears there, contact l89 game live chat with the transaction reference number and the team will investigate promptly.
The minimum withdrawal amount at l89 game is ৳500. Withdrawal requests below this amount will not be accepted. The minimum deposit amount is ৳100, so once a sufficient balance has built up in your account you will be eligible to withdraw.
Yes, the l89 game withdrawal system runs 7 days a week, 24 hours a day. Withdrawal requests are processed on Friday nights, Saturdays, and during Eid holidays as well. bKash, Nagad and Rocket wallets accept payments at any time, so money arrives within 15 minutes to 2 hours even at night.
The standard processing time for a withdrawal from l89 game to bKash is 15 minutes to 2 hours. The same timeframe applies to Nagad and Rocket. There may be a slight delay during periods of high network traffic, but in most cases the money arrives within this window.
No, under l89 game rules withdrawals may only be made to a mobile wallet that is registered in your own name and linked to your l89 game account. Withdrawals to third-party wallets are not permitted. This is in place to keep your funds secure.
VIP Program
The l89 game VIP program gives regular players weekly cashback and special benefits. Visit the l89 game VIP page to learn more.
l89 game has four VIP tiers in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; and Platinum — up to 1.2% weekly cashback. Cashback is calculated on the net loss for that week.
Weekly cashback is a percentage of your total losses for the week (total losses minus total winnings) returned to you based on your VIP tier. For example: if a Gold member's net loss for the week is ৳20,000 — ৳20,000 × 0.9% = ৳180 cashback. This maximum amount applies at that tier.
At l89 game, you advance to higher VIP tiers gradually by playing regularly and staying active. It is possible to move from Bronze to Silver, then to Gold, and finally to Platinum. Whether you play slots, live casino or sports, all activity contributes to your VIP progress.
In addition to weekly cashback, l89 game VIP members receive priority customer support, early access to special promotions, personalised offers, and the opportunity for exclusive rewards at higher tiers. The benefits increase noticeably at higher tiers (Gold and Platinum).
Once VIP cashback is credited to your account at l89 game, it can be used like your regular balance. You can withdraw it to bKash, Nagad or Rocket once the minimum of ৳500 is available. Contact the support team to find out whether any specific cashback wagering conditions apply.
Welcome Bonus
Making your first deposit at l89 game gives you the opportunity to receive a 200% bonus. Slot games are the most commonly used for completing wagering requirements.
The welcome bonus is added automatically when you open a new account at l89 game and make your first deposit. The bonus is 200%, up to a maximum of ৳20,000. Example: depositing ৳1,000 adds ৳2,000 in bonus, giving a total balance of ৳3,000. The wagering requirement is 10 times the bonus amount.
After claiming the l89 game welcome bonus, the wagering requirement must be completed within a set period. If the requirement is not met before the deadline, any unused bonus may be cancelled. Check the bonus section of your account or contact the support team to find out the exact validity period.
Wagering for the l89 game welcome bonus can generally be completed through slot games, live casino, and sports betting. However, the contribution rate may differ by game type. Read the terms and conditions or ask support to find out the contribution rate for specific game categories.
No, the l89 game welcome bonus is available once per player. If the same person tries to claim the bonus by opening multiple accounts, all accounts may be cancelled. After the first deposit, additional opportunities are available through regular promotional offers, weekly rewards and VIP benefits.
No, the bonus amount cannot be withdrawn directly. The wagering requirement must be completed before bonus winnings can be withdrawn. For example: receiving a ৳2,000 bonus means ৳2,000 × 10 = ৳20,000 in bets must be placed. Once the requirement is met, any winnings from the bonus move to your regular balance and can then be withdrawn.
Limits and Controls
l89 game takes responsible gaming seriously. Read the Responsible Gaming page for details on age verification, deposit limits and ways to protect yourself.
Some common signs are: betting beyond your budget, repeatedly increasing bets to recover losses, neglecting family or work because of gambling, and being unable to stop playing. If you notice these signs, take a break immediately. l89 game provides both self-control tools and a support team.
For gambling-related issues, you can seek help from family, trusted friends, or a mental health professional. You can also ask the l89 game support team to place permanent or temporary restrictions on your account. Keeping yourself and your family safe is always the first priority.
All casino and betting activity at l89 game is for persons aged 21 or older only. Age is verified at the time of registration and accounts belonging to minors are cancelled. If you know someone who is underage and attempting to play, please inform support.
Yes, l89 game offers the option to set a personal deposit limit. If you feel you are depositing too much, let the support team know via live chat — they will help add a daily or weekly deposit limit to your account. This kind of self-control helps build healthy gaming habits.
To activate a cooling-off period or self-exclusion, contact the l89 game support team directly via live chat or email. A cooling-off period temporarily suspends your account for a set time; self-exclusion can be long-term or permanent. The team acts quickly once a request is made.
Still have questions? We are ready to help
If your question is not answered above, speak directly with the l89 game support team. Live chat and email support in Bengali and English are available 7 days a week, 24 hours a day.
After logging in, you can start a live chat from any corner of the screen. To contact us by email:
[email protected]