l89 game Privacy Policy
Your personal information is an important trust placed with us. This document clearly describes how l89 game collects, stores, and protects that information.
Introduction and Scope of Application
l89 game places the highest priority on user privacy. This Privacy Policy ("Policy") describes how we process personal information collected through our website, mobile application, and all related services.
This Policy applies to all individuals who have registered an account on l89 game, played games, made deposits or withdrawals, contacted customer support, or participated in any promotional activity. The terms of this Policy apply equally to all users located in Bangladesh.
If you are under 21 years of age, you may not use our services. Age verification is completed during registration, and providing false information may result in account suspension.
What Information We Collect
2.1 Information Provided Directly
The information you provide when creating an account includes:
- Full name and date of birth
- Mobile number and email address
- Preferred username and password (stored in encrypted form)
- National ID or passport number (for identity verification)
2.2 Transaction-Related Information
When you make a deposit or withdrawal via bKash, Nagad, or Rocket, the transaction date, amount, and mobile wallet number are automatically recorded in the system. This information is used to ensure account security and prevent fraud.
2.3 Automatically Collected Information
When you use our platform, the following information is automatically recorded:
- Device type, operating system, and browser version
- IP address and access duration
- Cookie and session data
- Game history and betting activity
- Page visit patterns and click history
Purpose of Using Information
l89 game uses collected information only for the following legitimate purposes:
3.1 Service Operation and Improvement
Information is needed to keep your account active and secure, verify transactions, provide bonuses and rewards, and improve platform performance.
3.2 Identity Verification and Security
Identity verification is carried out when opening an account and for large transactions. This protects your account from unauthorized access and prevents fraudulent activity. Identity verification is also essential for blocking access by minors (under 21 years of age).
3.3 Customer Support
Our customer support team provides assistance 24/7 via live chat and email in both Bengali and English. Having your information allows our agents to resolve issues quickly and effectively.
3.4 Promotional Communications
Notifications about new bonuses, tournaments, or special offers may be sent according to your account settings. You can stop these communications at any time.
Information Sharing and Disclosure
l89 game does not sell your personal information to any third party. However, information may be disclosed in the following circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and technology services. These partners are given access only to the information necessary to provide their services, and they are also bound by confidentiality agreements.
4.2 Legal Obligations
It is our legal responsibility to provide information in response to a court order or a lawful request from a law enforcement agency. In such circumstances, only the requested information is provided.
4.3 Business Transfer
If for any reason ownership of l89 game changes, the collected information may be transferred to the new owner. Users will be notified in advance in such cases.
Data Security Measures
l89 game uses industry-standard security technology to protect your information:
- SSL Encryption: All data transmitted on the website and app is encrypted using SSL technology, making interception of information impossible.
- Password Hashing: Your password is not stored directly — it is kept as a one-way cryptographic hash.
- Two-Factor Verification: OTP verification is made mandatory for suspicious login attempts.
- Regular Security Audits: Our systems go through regular security testing.
- Limited Access: Staff can only access information relevant to their responsibilities.
While we ensure the highest security measures, no one can guarantee 100% security on the internet. You are therefore encouraged to use a strong password and manage your account carefully.
Cookies and Tracking Technologies
l89 game uses cookies and similar technologies on the website and app to help improve service quality.
6.1 Types of Cookies
- Essential Cookies: Required to keep login sessions active and ensure security — these cannot be disabled.
- Functional Cookies: Remember your language preference and account settings.
- Analytics Cookies: Used to understand which parts of the site are used most, enabling further service improvements.
6.2 Cookie Control
You can delete or block unnecessary cookies from your browser settings. However, please note that disabling some cookies may cause certain platform features to not work properly.
Data Retention Period
We retain information only for as long as necessary:
- Active Accounts: Complete information is retained while the account is active.
- Closed Accounts: Even after an account is closed, certain information may be kept for a defined period for legal, financial, or fraud investigation purposes.
- Transaction Records: Financial transaction information may be retained for an extended period in accordance with applicable law.
When the need for retention ends, information is securely deleted or anonymized.
User Rights
You have the following rights regarding your personal information:
8.1 Right to Know
You can find out at any time what information we hold about you and for what purpose it is being used.
8.2 Right to Correction
If your account contains incorrect or outdated information, you can request that it be corrected. This can be done through account settings or via customer support.
8.3 Right to Deletion
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations. To learn more about responsible gaming, visit our Responsible Gaming page — it also describes account closure options.
8.4 Data Portability
You can request a copy of the information we hold about you, which will be provided in a structured, machine-readable format.
8.5 Objection to Processing
You have the right to object to the use of your information for marketing or research purposes.
To exercise any of the above rights, please contact our customer support team.
Protection of Children and Minors
l89 game strictly prohibits access by anyone under 21 years of age. We do not knowingly collect any personal information from minors. If we learn that a minor has registered, the account is immediately closed and all associated information is deleted.
If you believe a minor has opened an account on our platform, please notify our customer support immediately.
Third-Party Links and Services
Our platform occasionally has connections to third-party services or payment gateways. These external platforms have their own privacy policies, and l89 game has no control over them. You are advised to read their policies before using any third-party service.
Policy Update Rules
l89 game may update this Privacy Policy from time to time. For significant changes, a notification will be sent to your registered mobile number or email. If you continue using the platform after a new version of the policy is published, you will be considered to have accepted the new terms.
Alongside this policy, you can learn more about l89 game's overall operations and values on our About Us page.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our customer support team:
- Live Chat: Click the chat icon at the bottom right of the site — support is available 24 hours a day, 7 days a week in Bengali and English.
- Email: [email protected]
We take all complaints seriously and work to resolve them promptly. Answers to common questions may be found in our FAQ section.