l89 game Terms and Conditions

General Provisions and Definitions

These terms and conditions ("Terms") apply to the l89 game platform and all services under it. "Platform" refers to l89 game's website, mobile application, and other digital channels. "User" or "Member" refers to any person who has registered on the platform or is using its services.

l89 game is an online gaming and betting platform that provides casino games, sports betting, live casino, and other gaming services for users in Bangladesh. These terms have been drawn up in accordance with applicable laws of Bangladesh and are written specifically for Bangladeshi users.

By accessing the platform or creating an account, you confirm that you have understood every point of these terms and agree to abide by them. If you do not agree with any term, please refrain from using the platform.

Account Registration and Eligibility

2.1 Registration Requirements

To open an account on l89 game, the registrant must meet the following requirements:

• Must be at least 21 years of age (all gaming activities apply to ages 21 and above).
• All information provided at the time of registration must be accurate, complete, and up to date.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• The account is for personal use only — betting or gaming on behalf of a third party is not allowed.
• Keeping account login details confidential is the sole responsibility of each user.

2.2 Identity Verification

l89 game may at any time request identity documents or other records to verify a user's identity. Withdrawals may be temporarily suspended until identity verification is complete. If the information provided is found to be false, the account will be closed and the balance may be forfeited.

2.3 Account Security

Notify our support team immediately of any unauthorised access to your account. Any loss resulting from sharing account details with others is entirely the responsibility of the user concerned.

Deposit and Withdrawal Policy

3.1 Deposit Rules

Deposits on l89 game are currently accepted via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 (one hundred taka). All deposits are processed in Bangladeshi Taka (BDT).

Deposits are generally credited to the account instantly. If there is a delay for any reason, please contact our live chat support.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500 (five hundred taka). bKash, Nagad, and Rocket can be used for withdrawals. Withdrawal requests are generally processed within 15 minutes to 2 hours.

Withdrawals will be sent to the mobile banking number registered under the same name as the account. Requests to send funds to a different number will not be accepted.

3.3 Withdrawal Restrictions

Winnings from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met. l89 game reserves the right to suspend withdrawals and request additional verification for suspicious transactions.

Bonus and Promotion Terms

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. Before withdrawing bonus funds, the bonus amount must be wagered 10 times.

For example: a deposit of ৳1,000 will earn a ৳2,000 bonus, bringing the total balance to ৳3,000. To withdraw the bonus funds, wagering of ৳2,000 × 10 = ৳20,000 must be completed.

4.2 General Rules for Promotional Offers

• Each promotion comes with a specific time limit, wagering requirements, and eligibility criteria.
• Multiple bonuses may not apply at the same time — read the detailed terms of each offer.
• To participate in any promotion, the wagering requirement must be fulfilled; otherwise the bonus will be considered void.
• If evidence of bonus abuse is found, the account may be closed.
• l89 game reserves the right to change or cancel any promotion — this decision may be made without prior notice.

4.3 VIP Cashback Program

Regular members can join the VIP program, which provides cashback on weekly net losses. Weekly cashback ranges from 0.3% to 1.2%, from Bronze level up to Platinum level. Detailed information on VIP terms is available from the support team.

Prohibited Activities and Restrictions

5.1 General Prohibitions

The following activities are strictly prohibited on the l89 game platform:

• Creating or operating an account using another person's identity.
• Using any automated software, bots, or scripts for betting or gaming.
• Creating multiple accounts to take advantage of bonuses.
• Deliberately exploiting technical errors on the platform.
• Using the platform for money laundering or illegal financial activities.
• Behaving disrespectfully towards other users or l89 game staff.
• Attempting to interfere with or damage the platform's security systems.

5.2 Consequences of Violations

The account of any user involved in the above prohibited activities may be immediately suspended or permanently closed. In such cases, l89 game has the right to forfeit the account balance, and applicable legal action may be taken.

Privacy and Data Protection

l89 game places the highest priority on protecting users' personal information. All information collected during registration is secured with SSL encryption technology.

Full details of how we collect, use, and store your information are provided in our Privacy Policy. By continuing to use the service, you consent to our data collection and processing practices.

Your information is not shared with third parties, however it may be provided to relevant authorities when legally required or necessary for fraud prevention.

6.1 Cookie Policy

Our platform uses cookies to improve the user experience and ensure service quality. Cookies can be disabled in browser settings, though this may limit certain features.

Responsible Gaming Commitment

l89 game believes that gaming is a form of entertainment and should be enjoyed responsibly. We encourage all our members to play in a mindful and controlled manner.

Our Responsible Gaming Guidelines cover: how to set your own playing limits, how to recognise signs of gambling addiction, guidance on using the self-exclusion feature, and information on accessing professional help.

If you feel that gaming is affecting your daily life or financial situation negatively, please contact our support team.

Platform Availability and Technical Services

8.1 Service Availability

l89 game strives to provide uninterrupted service at all times, however the service may be temporarily disrupted due to maintenance, technical errors, or other reasons. l89 game will not be liable for any loss caused by such disruptions.

8.2 Mobile Application

l89 game's Android and iOS applications are available through official channels. Any risk arising from downloading an application from a third-party source is entirely the user's own responsibility.

8.3 Technical Errors

Any winnings obtained as a result of a technical error in a game or system may be considered void. In such cases, l89 game reserves the right to make the final decision, and the relevant transaction will be suspended during the investigation.

Account Closure and Suspension

9.1 Closure by User

Any user may request to close their account at any time. Any pending bonuses or wagering requirements will be cancelled before the account is closed. The account will be deactivated after the available balance is withdrawn.

9.2 Suspension or Closure by l89 game

l89 game may suspend or close any account without prior notice due to a breach of terms, suspicious activity, or legal requirements. There may be no legal obligation to provide a reason in such cases.

9.3 Inactive Accounts

Administrative fees may apply for maintaining the balance of accounts that have been inactive for a long period. Details on the inactivity period and applicable terms are available from our support team.

Limitation of Liability

l89 game will not be liable for any indirect, incidental, or consequential loss, including games interrupted mid-session due to loss of internet connection, transaction delays caused by issues with third-party services, and account data breaches resulting from the user's own error.

l89 game's maximum liability in any case will not exceed the total amount deposited by the user in the 30 days preceding the relevant incident.

10.1 Game Outcomes

All games on l89 game use RNG (Random Number Generator) technology. Game outcomes are entirely random and previous results do not influence future results. l89 game makes no promise of guaranteed winnings.

Dispute Resolution Process

For any complaint or dispute regarding l89 game's services, please first contact our customer support team. Our team is available 24/7 via live chat and email to assist in both Bengali and English.

If the dispute is not resolved after contacting the support team, detailed information on next steps will be provided. For our frequently asked questions, please read the FAQ section — many common issues can be resolved there.

11.1 Complaint Time Limit

Any dispute relating to a transaction or game must be reported within 30 days of the incident. Complaints filed after this period may not be accepted.

Terms Changes and Amendments

l89 game reserves the right to change, add to, or cancel these terms at any time. Users will be notified of significant changes via their registered email or through platform notifications.

Continued use of the platform after any changes will be taken to mean that the user has accepted the new terms. Therefore, users are advised to review this page regularly.

To learn more about l89 game or to find information about our company's history and goals, visit our About Us page.